Delivery & Returns

Processed, picked and dispatched - the same day.

The Masters Delivery Promise

Shipping Information for TRADE customers only.

We use a fully insured delivery service, with full order tracking. We'll even send you an email and a text message to confirm your delivery window. 

If there are any problems with delivery you can contact us on +44 1275 815200 or email at info@masters247.eu.

Our current delivery charges are:

 

 

Free Delivery for Orders Over

Country

Delivery Charge

Placed Online

Placed via Office/Rep

Austria

€14.99

€200

€250

Balearic Islands

€14.99

€200

€250

Bulgaria

€14.99

€200

€250

Canary Islands

Collection Only

 

 

Czech Republic

€14.99

€200

€250

Croatia

€14.99

€200

€250

Denmark

€14.99

€200

€250

Estonia

€14.99

€200

€250

Finland

€14.99

€200

€250

France

€14.99

€200

€250

Germany

€14.99

€200

€250

Greece *

POA

€500

€500

* Minimum order value of €500 for all orders

Netherlands

€14.99

€200

€250

Iceland

€70

€900

€900

Ireland

€14.99

€200

€250

Italy

€14.99

€200

€250

Lithuania

€14.99

€200

€250

Norway

€70

€900

€900

Poland

€14.99

€200

€250

Portugal

€14.99

€200

€250

Romania

€14.99

€200

€250

Slovenia

€19.99

€200

€250

Slovakia

€14.99

€200

€250

Spain

€14.99

€200

€250

Sweden

165kr

2600kr

3250kr

Switzerland

€70

€900

€900

 

Masters return process

Please contact your local agent, or contact our customer service team using the details below if you would like to return your order. Please also contact us if:

- you have received an incorrect item
- you have received a damaged item
- you have received a defective item
- you have received an item that does not match its description

Return conditions:

All returns must be in the exact condition in which they were received, undamaged, in original unopened packaging and in a re-sellable condition.

Please include your Masters account ID, company name & address and the reason for the return with the order.  Failure to include this information with the returned order will delay processing the refund.

If you have any questions regarding a return or to check the progress of your refund, please contact customer services on +44 1275 815 200 or by email at info@masters247.eu